Licensed waste carrier: CBDU429791 · Dated: October 2026
TurnBright · East Barnet, London · Gardening, landscaping and house/room clearances across London and the Home Counties
1. Our approach
We aim to get every job right. If you are unhappy with any part of our work or service, please tell us. Every complaint is handled personally by our owner, Nikolay Goranov, from start to finish. Your complaint will be treated fairly and answered promptly.
2. How to complain
You can contact us by any of the following:
- Email: team@turnbright.co.uk
- Phone: 020 8064 1412
- WhatsApp: 07877 056734
- In writing: a letter marked "Complaint" (please ask us for our postal address), or a written email.
Please include your name, contact details, the address and date of the work, and what went wrong. Photographs are helpful.
3. What happens next
- Acknowledgement: Nikolay will acknowledge your complaint within 2 working days.
- Investigation: Nikolay will look into what happened himself, reviewing any photos, quotes and records, and speaking with you and the team.
- Full response: Nikolay will give you a full written response within 10 working days. If more time is needed, he will explain why and agree a new date with you.
4. Putting things right
Where we are at fault, we will put things right. This may include a return visit to fix the work, completing anything missed, or another fair remedy agreed with you.
5. If you are still unhappy
If you are not satisfied with our response, please tell Nikolay and he will review it with you again. You can also seek independent advice at any time, for example from the Citizens Advice consumer helpline (citizensadvice.org.uk).
6. Records
We keep a record of every complaint, our response and any action taken. Records are kept confidential and used to improve our service.
Complaints contact
Nikolay Goranov, Owner · team@turnbright.co.uk · 020 8064 1412 · WhatsApp 07877 056734 · turnbright.co.uk